ORDER SUPPORT
Returns & Exchanges
A considered process for items that are not quite right.
RETURN & EXCHANGES
Original condition and packaging.
If you wish to make an exchange or a return, please contact us for return instructions before sending the item back.
Returns must be in the original packaging and must not show signs of wear, spots, damage or foreign smells such as perfume or smoke to qualify for a full refund.
If an item has been handled beyond what is necessary to check its type, properties and operation, we may deduct the resulting loss in value from the reimbursement. Missing original packaging may also reduce the value of the item.
REIMBURSEMENT
Returned to the original payment method.
When a valid cancellation is accepted, we reimburse payments received from you, including standard delivery costs. Supplementary delivery costs are excluded when you selected a service more expensive than our least expensive standard option.
Reimbursement is made using the same payment method used for the original transaction unless agreed otherwise. We may withhold reimbursement until we have received the goods or you have supplied evidence that they were sent back, whichever happens first.
Returned packages are normally handled within 8 business days. We issue the reimbursement no later than 14 days after receiving your cancellation notice, subject to receiving the returned goods or proof of dispatch.
You bear the direct cost of returning the goods and remain responsible for suitable packaging and transport damage. Keep your proof of dispatch.
30-DAY CANCELLATION
Time to change your mind.
You may cancel the contract within 30 days without giving a reason. The period begins when you, or a third party other than the carrier designated by you, receives the goods.
After telling us that you are cancelling the purchase, you have 30 days to return the goods. If their value has been reduced through unnecessary handling, that reduction may be deducted from the refund.
HOLIDAY RETURNS
Extended seasonal timing.
Orders placed between November 20 and December 24 can be returned or exchanged until January 30. Standard return conditions still apply and items must remain unworn and in their original condition.
If you change your mind before delivery, do not collect a parcel, or are unavailable for delivery, notify service@jinteng.be clearly in writing. Refusing or failing to collect a parcel alone is not accepted as cancellation, and additional return costs may be deducted from the refund.