CUSTOMER CARE
Frequently Asked Questions
Useful answers for orders, delivery and looking after your JINTENG pieces.
How can I track my order?
Tracking information is sent after the order has been processed and dispatched. The carrier link provides the latest delivery updates.
Which carriers do you use?
Depending on the destination and available service, orders may travel with UPS, GLS, FedEx, PostNord, DHL or Bpost.
Will my delivery require a signature?
A signature may be required. Couriers usually deliver on weekdays between 9:00 and 17:00, so choose an address where someone can receive the parcel.
How should I care for leather?
Keep it dry, avoid prolonged heat and sunlight, and store it in a breathable bag. Our Material & Care Guide contains advice for smooth leather, suede and everyday storage.
How do I request a return or exchange?
Email info@jinteng.be with your order number before sending anything back. The team will confirm eligibility and provide the correct next steps.